Shipping, Return and Refund Policies
Shipment
Last updated March 27, 2023
For website orders, we offer FREE Shipping using J&T Express only.
| Areas | Days of Delivery |
| Metro Manila | 1-4 days |
| Luzon | 1-6 days |
| Visayas | 5-8 days |
| Mindanao | 5-8 days |
| Island | 5-10 days |
Due to customers unable to provide correct information and frequent fraud bookings, same day delivery is no longer offered.
Last updated February 26, 2023
Return and Refund Requests
The return/refund request will be evaluated by Excelsio Institute. Please make sure to provide video opening the product. Sending photos as a proof will be automatically disregarded.
Refund and Return request without shipping costs will be valid only if:
- Item the item received is damage;
- Received incomplete package; or
- Wrong item received.
Please make sure that the purchase is within 30 days upon purchasing the product. We will no longer accommodate any request beyond the aforementioned number of days.
Return and Refund request will automatically be cancelled if:
- Buyer suddenly changes his/her mind.
- Buyer failed to read the product page with the item received.
You may return the item at
Pin: Alcantara Group of Companies Deano
Address: Block 25 Lot 7 Sonalan Taguig, Metro Manila 1633 Philippines
Phone: 09664887655
Gmail: excelsioinstitute@gmail.com
Refund Timeframe
| Mode of Payment | Number of Days |
| Cash on Delivery | 4-5 banking days |
| G-Cash | 5-6 banking days |
| Visa and Mastercard | 6-7 banking days |